1. Payments & Recharges

• Successful recharges, bill payments, insurance payments, and school fee payments are non-refundable.
• Failed or reversed transactions are refunded within 5–7 working days.

2. Loan & Processing Fees

• Loan processing fees and convenience fees are non-refundable.
• Any refund, if applicable, depends solely on the lender’s policy.

3. BNPL & Medical Payments

• No cancellation is allowed once payment is successfully completed.
• Any dispute must be raised within 48 hours of the transaction.

4. Refund Mode

• Refunds are credited only to the original payment method.
• No cash or alternate-mode refunds are provided.

5. Support

For refund-related queries or disputes, please contact:

📧 hello@rupya.co
📞 7827135297